So...I decided once again to call Comcast and this time I used the customer service number....! Imagine my surprise when Shaq answered the phone. I was taken aback a bit, but then I remembered that he was a spokes person for Comcast and wasn't actually on the phone. After he finished whatever it was he said...(I truly do not remember...I was on a mission), I got that all too familiar voice activated prompt. You know if these calls really are recorded for monitoring purposes...I sure hope someone actually monitors them and has to listen to all the frustration in the voices of their customers. I know that I am not alone in this! Once again I get someone who asks me the same questions all over again...I go through the entire story for the umteenth time.....and I now sound like a broken record. Even I am tired of me repeating it...but once again I do...only to hear her tell me...."Your account does not support On Demand!" To which I reply........in a less than cheerful voice; "It most certainly does. I have been over this with everyone I have spoken to, I have a letter, I have exchanged my digital box....I have changed my account to digital starter...I have had several people tell me it should work....Yes my account does support On Demand!" To which she replies..."I can let you talk to someone in Billing if you would like!" To which I now reply; "Fine, just get me someone because this is getting ridiculous!" The guy on the other end felt the frustration as well.....but at least this time, This Time I got someone who actually knew what to do!!! It only took over a week and a half....several phone calls...a trip to the store...more phone calls and a tech to come and boost our signal! At any rate....at first I thought it wasn't going to work as he tried to send the signal once again and it still didn't work...but he said he would try one more thing....and there it was....just a moment later and we were up and running....! The thing is...he told me that the people on the troubleshooting end....the ones I always ended up dealing with....only know certain things. They are not actually Comcast employees....they are contracted with another company to work for Comcast doing troubleshooting...and answer billing questions..they can't change anything...and it doesn't sound like they have any authority so I have to wonder why they even hold this contract. Wouldn't it be better to just have Comcast employess field the calls? I mean they are sitting there reading their little manuals (like I suspected) and giving people the run around making them not only frustrated, but angry....at who?? Comcast!!! Why risk that people will turn to AT&T out of frustration??? He did tell me that if I ask to speak to a Comcast employee they have to transfer me. Really?? And how many people know this??? I didn't know they weren't Comcast employees....the only thing I knew for sure is that they didn't know squat and that's exactly what they were giving....less than squat!!!
Okay....seriously.....though...after finally solving this problem the guy asked me if I wanted to upgrade to the next package for an exra 15 a month. I would get a gift card for $25 to do so....and if I only kept it a month and then canceled I would be $10 ahead.....! I told him I wasn't making any decisions on any upgrades or anything right now...that I would be weighing all the options (I just hope he knew I meant with them as well as AT&T) before I make any decisions! Of course, I had just upgraded our internet in December and was supposed to get a $20 gift card from them.....haven't seen it yet!!! I guess the department that did the upgrade to my internet....a communications service....forgot to communicate with the department handing out the gift cards!!! So....right now...I am waiting for the best deal that won't cost me more...promise me more or give me more squat!!! I think I will be waiting for a long long time!!! Till then I will watch on demand movies...(if I can find any I want to watch) and let everyone I know who is going through the digital migration to ask for a Comcast employee right away. It will be interesting how this whole digital migration thing plays out!!!
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